Refund Policy

zulusgames.com
30-Day Return Window We have a 30-day return policy, which means you have 30 days after the delivery of your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

How to Start a Return

To start a return, contact us at ordersupport@zulusgames.com. Items sent back to us without first requesting a return will not be accepted.

1
Contact us at ordersupport@zulusgames.com to request a return.
2
Receive instructions on how and where to send your package once your return is accepted.
3
Ship your item. You can purchase your own return label, or we can email you a return label and deduct the cost from your refund.
Please note: Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at ordersupport@zulusgames.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Trading Card Games

Trading cards and products containing trading cards are sold as is. Package condition may vary.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Some items may be marked as unreturnable. Please get in touch if you have questions or concerns about your specific item.

Non-returnable: We cannot accept returns on sale items or gift cards.

Exchanges

To exchange an item, please email us at ordersupport@zulusgames.com and request a return for the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Restocking Fee

Order Value Restocking Fee
Any return May incur a 10% restocking fee
Orders over $250 Always incurs a 10% restocking fee

Pre-Order Cancellation

Pre-Orders can be cancelled up to one week prior to the release date of the product.

After this deadline: We may have already packaged your order and you may not be able to cancel.
We reserve the right to change our return policy without notice.