Shipping Policy
Processing Time
1–2 Business Days
Excluding weekends & holidays
Free Shipping
Orders Over $100
Exclusions apply
Local Pickup
Free
Bothell, WA — ready in 1 business day
Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Pre-Orders
Pre-orders will ship on or after their latest release date. Please be aware of the following scenarios:
Mixed order (in-stock + pre-order): The entire order will be held until the pre-order items are ready to ship.
Multiple pre-orders with different release dates: The shipment will be held until all items are available.
Want to split your order? Contact us at ordersupport@zulusgames.com to make arrangements. Please note that additional shipping fees may apply.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on orders over $100
We offer free shipping on qualifying orders over $100.
We offer free shipping on qualifying orders over $100.
Free shipping exclusions
Free shipping excludes some products, including many Kickstarter titles due to size and weight. Free shipping also excludes the following regions:
Free shipping excludes some products, including many Kickstarter titles due to size and weight. Free shipping also excludes the following regions:
Alaska Hawaii Puerto Rico Guam U.S. Virgin Islands American Samoa Northern Mariana Islands Marshall Islands Micronesia Palau APO
In-Store Pickup
You can skip the shipping fees with free local pickup at our physical store — Zulu's Board Game Café in Bothell, WA.
1
Place your order and select local pickup at checkout.
2
Wait for confirmation. Your order will be prepared and ready within 1 business day. We will send you an email when it's ready.
3
Pick up during store hours. Please have your order confirmation email with you when you arrive.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Order not arrived? If you haven't received your order within 7 business days of receiving your shipping confirmation email, please contact us at orders@zulusgames.com with your name and order number and we will look into it for you.
Refunds, Returns, and Exchanges
Please refer to our return policy.
