TCG Singles Buying & Selling Policy
Order Pickup & Holding
Unpaid / Pay In-Store
3 Days
Standard hold period for unpaid orders
Extended Hold Request
Up to 7 Days
Add a note via "Order instructions" in your cart
Prepaid Orders
30 Days
Minimum hold from date marked ready for pickup
Pay In-Store
Customers can place orders for in-store pickup with an option to pay in-store. Our standard policy is to hold these unpaid orders for 3 days.
Extended Hold Requests
Customers can add a note to their order if they need us to hold it for longer, up to a week. You can find this option in your cart under "Order instructions".
Payment in Advance
Prepaid orders will be held for a minimum of 30 days from the date the order is marked ready for pickup. Orders that remain unclaimed beyond 30 days may be subject to a restocking fee of up to 10% of the order total. Any refund issued will be processed minus the applicable restocking fee.
Extended Pickup Requests
If more time is needed, customers should contact us within this period to request an extension. See Contact Information below.
Condition & Order Issues
If there is an issue with the condition of an item or an error with the order (including incorrect or missing items), customers must notify us within 7 days of the order being picked up or delivered.
Reporting Window
7 days from pickup or delivery date. Requests submitted beyond this window may not be eligible for resolution.
Resolution Options
All reported issues will be reviewed. Resolutions may include replacement, store credit, or refund at our discretion.
Proof of Issue
Customers may be required to provide proof of the issue, such as photos or returning the item for inspection.
We encourage customers to review their orders promptly upon pickup or delivery to ensure accuracy and condition.
Cancellations & Returns
Cancellations
We offer cancellations for up to 48 hours after an order has been made ready for pickup.
Returns
We do not offer returns on TCG singles at this time. For example, if a customer buys cards and comes in two weeks later, we cannot refund any cards from their order.
Selling Your Singles to Us
You can visit our card corner to sell us your singles (and select sealed product in good condition). While we use various online resources to value product, we primarily go off the TCGPlayer LOW price using the calculations below.
Magic: The Gathering
| Category | Store Credit | Cash |
|---|---|---|
| Cards valued over $2 | 70% TCG Low | 50% TCG Low |
| Bulk Rares / Mythics | $0.07 / card | $0.05 / card |
| Bulk (per 1,000) | $5.00 | $3.00 |
Pokémon
| Category | Store Credit | Cash |
|---|---|---|
| Cards valued over $2 | 70% TCG Low | 50% TCG Low |
| Bulk Ultra Rares, EX, V, Alt Art | $0.25 / card | $0.15 / card |
| Bulk (per 1,000) | $5.00 | $3.00 |
One Piece
| Category | Store Credit | Cash |
|---|---|---|
| Cards valued over $2 | 70% TCG Low | 50% TCG Low |
| Manga Rares | 85% TCG Low | 60–70% TCG Low |
| Bulk SRs | $0.07 / card | $0.05 / card |
Other Games
| Category | Store Credit | Cash |
|---|---|---|
| All cards | 60% TCG Low | 40% TCG Low |
Coming soon: A buy-list for cards with increased rates will be available shortly.
Collection Review & Turnaround Time Guidelines
To provide the best experience for all sellers, our team prioritizes smaller collections that can be reviewed quickly while still ensuring larger collections receive a thorough and accurate evaluation.
While single cards or small submissions can often be processed within minutes, larger collections require significantly more review time to properly sort, evaluate, and price.
The following turnaround estimates are intended to provide general expectations based on collection size.
| Collection Size | Estimated Turnaround |
|---|---|
| 1 – 25 Cards | 10 – 45 Minutes |
| 26 – 100 Cards | 30 Minutes – 2 Hours |
| 101 – 250 Cards | 2 Hours – Next Business Day |
| 251 – 1,000 Cards | 1 – 3 Business Days |
| 1,001 – 5,000 Cards | 3 Business Days – 1 Week |
| 5,000+ Cards | 1 Week + |
Turnaround times are estimates and may vary depending on current store volume, staffing, and collection organization.
Well-organized collections may be processed faster than estimated. Chaff/Bulk Separated, Cards Desleeved, Duplicates Grouped Together.
Large collections require additional time to ensure accurate sorting, condition review, and pricing.
Smaller collections may be prioritized during busy periods to maintain efficient service for all customers.
Customers will be contacted once their collection review has been completed.
Contact Information
If you have any questions or need to request an extension for order pickup, please contact us at:
Order Support ordersupport@zulusgames.com
By placing an order with us, you agree to the terms outlined in this policy.
